I am trying to refund the subscription but I get this error “Insufficient Balance for Supplier”, what’s the issue?
This happens when you don't have enough balance in your MyFatoorah Account.
You can check the availble balance via https://dashboard.yumealz.com/my-fatoorah/ and check the field 'Available for transfer balance' before you make the refund to avoid this issue
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Additional Info
If your tranfer frequency is daily this means you will receive a transfer every Sunday, Tuesday, and Thursday.
Sunday => You will receive a Deposit for the orders that were
purchased on Thursday & Friday & Saturday,
Tuesday => You will receive a Deposit for the orders that were
purchased on Sunday & Monday,
Thursday => You will receive a Deposit for the orders that were
purchased on Tuesday & Wednesday.
All the amounts paid since the last Deposit are available for you to use for refunds until the next Deposit.
You can check the availble balance via https://dashboard.yumealz.com/my-fatoorah/ and check the field 'Available for transfer balance' before you make the refund to avoid this issue
---
Additional Info
If your tranfer frequency is daily this means you will receive a transfer every Sunday, Tuesday, and Thursday.
Sunday => You will receive a Deposit for the orders that were
purchased on Thursday & Friday & Saturday,
Tuesday => You will receive a Deposit for the orders that were
purchased on Sunday & Monday,
Thursday => You will receive a Deposit for the orders that were
purchased on Tuesday & Wednesday.
All the amounts paid since the last Deposit are available for you to use for refunds until the next Deposit.